EVALUASI PELAYANAN WEBSITE RUMAH SAKIT KUSTA Dr. RIVAI ABDULLAH PALEMBANG MENGGUNAKAN METODE WEBQUAL 4.0

Undergraduate Theses from 123 / 2018-07-25 11:10:38
Oleh : USWADI (11141342), Universitas_Bina_Darma (uswadig3@yahoo.co.idr )
Dibuat : 2018-07-25, dengan 1 file

Keyword : Evaluation, Leprosy, Webqual 4.0, Hospital

The development ofinformation and communication technologt has brought many changes to almost every aspect of human life. Internet as one result of the developnent of information technologt becomes a necessity for information seekers. Hospital of Leprosy Kusta Dr. Rivai Abdullah Palembang is a hospital established in 1914, which was origirwlly merely as a place for the leprosy or the remwal of leprosy patients. Currently Kusta Dr. Rivai Abdullah Palembang hospital already has a website located at rslatsta-palembang.com In its use website have not experienced or undergone an evaluation to assess the feasibility of these website from the perception of the end user. So in this study the etaluation of website services using webqual method became the main concept in this study. This study aims to measure and test the quality or service of the Kusta Dr. Rivai Abdullah Palembang Hospital of the user perception and the extent to which the perception affects the quality of website from the user's perception in order to know which attributes need imprwement and which attributes are good. This study uses webqual 4.0 as a methodologt and 4 dimerxions ofwebqual is the Usability, Quality of Informatio4 Atahty of Service interaction and the werall opinion of the web.

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PropertiNilai Properti
ID Publisher123
OrganisasiUniversitas_Bina_Darma
Nama Kontaknasir@binadarma.ac.id
AlamatJalan A. Yani no.3 Palembang
KotaPalembang
DaerahSumatera Selatan
NegaraIndonesia
Telepon0711-515582
Fax0711-515581
E-mail Administratornasir@mail.binadarma.ac.id
E-mail CKOnasir@mail.binadarma.ac.id

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Kontributor...

  • 1. Vivi Sahfitri, S.Kom., M.M.

    2. Susan Dian Purnamasari, M.Kom. , Editor: leni mardalena

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